Dear guests, to ensure a pleasant and trouble-free stay at Katerina Guest House, we kindly ask you to strictly follow the house rules!

GENERAL TERMS AND CONDITIONS

Please read carefully the general terms and conditions for using Katerina Guest House. By making a reservation, you are entering into a contractual relationship with Katerina Guest House and accept the house’s general terms. With every reservation, it is assumed that guests are fully informed of and accept the terms and conditions without exception or protest, and these cannot be disputed.

Check-in and Check-out

Check-in is after 3:00 PM, and check-out is until 11:00 AM. Please make sure you haven’t forgotten any personal belongings or valuables. Early check-in and/or late check-out may be arranged upon prior agreement. Valid ID (ID card or passport) is required at check-in. Minors (under 18) are not allowed without an accompanying adult. Only registered guests are allowed to stay and be present on the premises of Katerina Guest House.

Personal Data Protection

The protection of your personal data is important to us. We value the trust you place in us by choosing to stay at Katerina Guest House and are committed to safeguarding the privacy of the personal information you provide. We strictly comply with the Personal Data Protection Act. Your personal data is processed only in connection with legal requirements under the Tourism Act and will be used solely for your reservation and not for any other purpose.

House Rules

1. Smoking is strictly prohibited inside Katerina Guest House. Smoking is allowed only in the yard and other open shared areas.

2. Pets are not allowed on the premises.

3. Guests must leave the property in the same condition in which it was found upon check-in. Otherwise, a deduction will be made from the deposit for damages, uncleaned rooms and kitchenware, or violation of rules.

4. Guests must behave in a manner that does not disturb others or tarnish the reputation of the property.

5. Illegal or immoral activities such as gambling, prostitution, drug use, possession or use of pyrotechnics or dangerous substances, and possession or use of firearms or other weapons are strictly forbidden.

6. In case of disturbing public order (e.g., loud noise after 11:00 PM) and a police report is made, the guests are fully responsible for resolving the situation. Any fines or penalties imposed by the authorities are to be paid entirely by the guests responsible for the violation.

7. Guests must not cause discomfort to the neighbors (e.g., loud music, fireworks), in accordance with Regulation No. 6 on noise indicators in the environment (2006).

8. Guests are not allowed to bring or use electric heating appliances during their stay.

9. Upon leaving the house, guests must close all exterior doors and windows.

10. Shoes are not allowed inside the house. Katerina Guest House provides free disposable slippers for each guest. For your comfort, you may bring your own slippers.

11. Driving or parking motor vehicles on the green areas is prohibited.

12. When using the bathrooms in both shared and private areas of the house, guests must follow usage guidelines and avoid disposing of waste or non-biodegradable items in the toilets.

13. Picking flowers or damaging decorative plants is not allowed.

14. Firewood is to be used only for heating the house. If guests wish to light a fire for ambiance, firewood must be paid for separately.

15. Moving or removing any property belonging to the guest house without explicit permission from the host is not allowed.

16. In the event of severe violations of house rules, legal regulations, or actions that damage the reputation of the guest house, the owner has the right to terminate the stay without notice.

Guests

1. The number of guests (adults and children) during the stay at Katerina Guest House must not exceed the number of beds listed in the reservation confirmation. The total capacity of the house is 10 people.

2. Entry or access may be refused if the number of guests exceeds the declared and agreed number.

3. The owner of Katerina Guest House is not responsible for any incidents involving children during or outside the stay. The health and safety of children are entirely the responsibility of their parents.

Payment

1. Upon inquiry, using the personal details you’ve provided, we will send an invoice to your email with the dates of your stay, the amount due, and our bank account details.

2. To confirm your reservation, a payment of 100% of the total accommodation cost must be made within three days of the inquiry. Your reservation is only guaranteed once the payment is received.

3. If no payment is made, the reservation will be canceled.

Cancellations

1. A reservation may be canceled without penalty up to 30 calendar days before the check-in date.

2. If canceled up to 15 calendar days before arrival, a 50% cancellation fee will apply.

3. Cancellations must be submitted in writing to the official email of Katerina Guest House: guesthousekaterina@gmail.com.

Additional Expenses

Utility costs (electricity, water) and tourist tax are included in the rental price. No additional charges apply.

Damages or Losses

1. We kindly ask guests to treat the property of Katerina Guest House with care and responsibility. Guests are financially liable for any damage to or loss of property during their stay.

2. Due to past incidents and abuse by visitors, Katerina Guest House follows an internationally accepted standard for tourist services and requires a refundable deposit of 400 BGN (four hundred leva) to cover potential damages, uncleaned rooms and kitchenware, or violations of the rules.

3. This deposit must be paid in cash upon arrival and will be documented.

4. If the property is returned in the same condition, the deposit will be refunded in full.

5. If damage, violations, or losses are found, the corresponding amount will be deducted. If the damages exceed the deposit, the difference must be paid.

6. The costs for any replacements or repairs will be the responsibility of the guests and must be paid in cash or by bank transfer to the owner or a designated representative.

7. If the damages are less than the deposit, the remaining balance will be returned to the guests.

8. Guests must leave the kitchen, shared areas, and kitchenware clean and in the condition in which they were found. If this is not followed, a cleaning fee of 50 to 100 BGN will be deducted from the deposit depending on the level of cleaning required.

9. In cases of significant damage or loss during the rental period, the owner may require guests to vacate the property without compensation or refund.

Access

Katerina Guest House is available for full use by guests during the rental period. The owner, their representative, staff, or contractors may access the property and facilities for maintenance, utilities, or additional guest services if needed.

Valuables and Security

1. All valuables and personal belongings brought onto the premises are the sole responsibility of the guests.

2. The owner and representatives of the guest house assume no responsibility for lost or damaged items.

3. If windows or doors are left open or unlocked during the stay, whether guests are inside or away, the responsibility for the property rests with the guests.

4. Any action or negligence by guests that may invalidate or compromise the property’s insurance is their responsibility.

Complaints

1. We take all possible measures to ensure a pleasant and seamless experience for our guests. If any issue arises during your stay, please inform the owner or representative immediately, and we will do our best to resolve it.

   • Contact:
     +359 893 51 51 50 – Nikolay Arsenov
     +359 893 62 64 62 – Katerina Arsenova

2. Complaints must be reported during the rental period while guests are still on site.

3. If no complaint is received during the stay, it is assumed that guests were satisfied and had no reason to raise any issues with the property owner.

Acceptance of Terms and Conditions

By confirming your reservation (making the payment), all clients acknowledge that they have read, understood, and agree to the terms and rules for using Katerina Guest House.

Approved by:
Nikolay Arsenov